We have had about ten (10) calls regarding broken toys. The majority of these ten (10) have a part broken on the unloading auger due to the manufacture's packing procedures. If you find that yours has a broken part, please contact: Spec-Cast...(800) 844-8067 extension 248...and let Angel know your problem. She will take care of the issue. We are sorry for any inconveniences this has created. Due to uncontrolled circumstances, we apologize for any issues you have experienced. For more information regarding the Longshoreman strike, please read at http://www.ilwu.org/ International Longshore and Warehouse Union.
Sorry Randy.....Let me know if your issue is not resolved!